Accelerate employee proficiency and improve service quality
Create visual step-by-step guides that prepare new and experienced agents for any gas, electricity, water, power and operational scenarios that are thrown their way.
Partnered with leading solutions
Results seen across our utility customers
61%
Faster cross
training
>
7k
Mentor assist
calls eliminated
11.5k
Hours saved from
reduced mentor assist calls
Empower your employees and
create a better customer experience
Inspire Agent Confidence
Ensure new hires have the information they need to navigate complex processes and your complicated CIS.
Manage Attrition
Reduce time to proficiency and boost engagement so agents train faster and stay longer.
Optimize Service Delivery
Improve core KPIs while enhancing overall service quality.
Create simple process workflows for any call type
Disaster Response
Empower agents to handle emergency situations and respond to inquiries in an accurate and timely manner.
Start/Stop/Move
Allow agents to quickly respond to users' requests for service changes.
Billing and Payments
Reduce the complexity in billing and payments and ensure agents provide an accurate, error-free experience for users.
Metered Services
Whether it's an agent walking a customer through a meter read, or a new field technician carrying out an installation, guide your team through any metering related process.
Hear from our customer
"Using ProcedureFlow has decreased our cross-training time by 61%, and our trainees are now taking live calls from customers 8 days sooner."
Manager of Customer Relations and Infrastructure,
NB Power
