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Keyword
Structured process layer
Approved workflows in a machine- readable format, so agents follow defined steps instead of hallucinating.
Agentic API · Enterprise beta
Govern it.
Govern it.
Automate it.
Give your AI agents approved flows to follow.
The Agentic API connects your conversational AI platforms, from customer-facing chatbots to agent-assist chatbots and voice agents, to Procedureflow's approved, governed procedures.
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Business controlled
Version controlled
Fully auditable
Vendor agnostic
The benefits
Benefits title right here
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Keyword
Automated execution
Agents trigger system-to-system actions to run multi-step processes, from suggestions to governed execution.
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Keyword
Governance and auditability
Every action follows business-approved procedures and is fully traceable, with audit trails for compliance.
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Keyword
Faster AI integration
Connect conversational AI platforms through standardized API endpoints, cutting integration time without duplicating your workflows elsewhere.
Inside the beta
Inside the Beta title
The beta is a hands-on program for enterprise teams with a real use case, a customer chatbot, an agent-assist chatbot, or a voice agent. It works with the agents you already run, regardless of vendor.
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Step-by-step flow navigation
Agents traverse your procedures shape by shape, across multi-step interactions.
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AI automation execution
Agents trigger in-flow automations, reading and writing to external systems, for deterministic enforcement of workflow paths.
How to take part
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Define the use case
Your Customer Success Manager and Account Executive assess fit, agree on the use case and define success criteria.
Build and validate
Connect your agents through the API and run real scenarios using the integration guide and hands-on support.
Share and shape
Provide feedback throughout the program and help shape the product on the path to general availability.
What happens next
Beta access is available for approved enterprise use cases, with general availability targeted for later in 2026.
Authenticated-user use requires an Enterprise Plus plan. Unauthenticated-user use is usage-based. Your Account Executive will confirm applicable terms.
Why Procedureflow
Why Procedureflow title
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Keyword
Business owns the process
Business operations and compliance define what AI follows, ensuring quality assurance, with no model retraining or IT hard-coding.
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Keyword
Full visibility and control
See the paths agents take to optimize processes, and approve every change, version-controlled and auditable, before it reaches AI agents.
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Keyword
Ready to join the Beta?
Talk to your Customer Success Manager to get started.
FAQ
Common questions, answered.
Procedureflow turns scattered SOPs and outdated knowledge into guided, visual workflows your team can follow in real time. If your agents are hunting for answers, making inconsistent decisions, or taking too long to onboard, Procedureflow gives them a single source of truth they can trust.
Procedureflow is built for operations leaders, training managers, and CX teams across contact centers, insurance, financial services, utilities, and many other industries. Any team handling high-volume, complex, or regulated processes where consistency and compliance aren't optional will find it cuts onboarding time, reduces escalations, and gives both agents and AI a reliable foundation to work from.
A knowledge base tells people where to look. Procedureflow shows them what to do. Instead of storing documents, Procedureflow turns your processes into live, guided workflows with built-in decision logic so execution is consistent every time, not left to interpretation.
By guiding agents through the exact steps for every situation, Procedureflow eliminates hesitation, reduces errors, and cuts the time spent searching for answers. Customers report a 50% reduction in training time and a 40-second drop in average handle time. Real-time analytics track adoption and prove ROI.
Procedureflow integrates natively with Salesforce, Microsoft Dynamics 365, AWS Connect, and Genesys. Agents get step-by-step guidance inside the tools they already use with no tab switching. On live calls, it can detect the call type in real time and surface the right workflow automatically.
