Enhance agent productivity with Genesys and ProcedureFlow
Streamline contextual knowledge
pop-ups in Genesys Cloud
Agent Copilot Flow Suggestions
With real-time text and voice scanning, Genesys' Agent Copilot empowers agents with instant knowledge base suggestions during customer interactions. But that's not all - harnessing the power of ProcedureFlow's API, the integration automatically extracts flow contents, locating comprehensive, visual knowledge base flows directly in Genesys Cloud.
